Responsible Gaming (Sweden)
At Pinnacle we are committed to offering a fun and fair gaming experience, and appreciate that in certain circumstances gambling may result in addiction. For that reason, we are dedicated to ensuring that our customers are aware of the potential risks involved.
Self-Assessment
Wonder if you are gambling too much?
It is important for our customers to be in full control of their gambling pattern. If you think you might be at risk of developing a gambling addiction, please take Pinnacle’s self-assessment.
You may also use Stödlinjen's self-assessment tool. You can access this tool by clicking on the Sjalvtest icon located at the top left corner of this screen.
Need Help?
Should you require further help, there are a number of organisations that offer professional help free of charge:
Underage Gambling/Parental Control
Underage gambling is against the law and is an offence (punishable act). Pinnacle takes its responsibility in respect of underage gambling very seriously and therefore reserves the right to ask for proof of age from any customer and to suspend their accounts until the necessary documents are provided. Anyone under the age of 18 or the legal age in its jurisdiction which is found to be using the site will have any winnings forfeited.
Pinnacle feels that prevention of underage gambling works best as a shared responsibility with the minor’s parents/guardians and therefore encourage the use of internet filters to reduce the chance of underage gambling at home.
To block minors from accessing gambling sites at home, you can consider using Internet filters:
Further Information
Please make sure you keep your login details safe and secure at all times to avoid having your account used by another individual.
Deposit Limit
In order to restrict the amount you have available in your account to gamble with over a particular period, you are required to set a deposit limit. With a deposit limit in place, you will not be allowed to deposit an amount which would cause that limit to be exceeded. The outstanding amount you have remaining to deposit is shown on the deposit pages. For example, when you set the deposit limit at 1000 SEK per week and have already deposited 800 SEK that week, the system will automatically block a 300 SEK deposit. Please note that deposit limits are enforced on all types of payment methods.
How do I set/change a deposit limit?
As part of the registration process you will be requested to set a deposit limit. You can change your deposit limit at any time in the Responsible Gaming section in your account profile by selecting an amount as well as a recurring period of daily, weekly or monthly (every 30 days). Please note that when you request an amount increase or a shorter recurring period, this request is subject to a cooling-off period of 72 hours. If you change your mind during the cooling-off, you may cancel your request in the Responsible Gaming section in your account profile. Otherwise, the new deposit limit will replace the current deposit limit once the cooling-off has elapsed. All other deposit limit change requests take effect immediately.
Risk Limit
If you would like to restrict the amount you may spend on gambling over a particular period you can impose a risk limit. With a risk limit in place, you will not be allowed to place a bet for an amount which would cause that limit to be exceeded. The outstanding amount you have remaining is shown on the bet slip. The risk over a period is calculated as the amount bet during that period. For example, when you set the risk limit at 1000 SEK per week and have already bet 800 SEK, the maximum amount you are still allowed to bet is 200 SEK. This remains the same regardless of the balance in your account. See below example:
| weekly risk limit of 1000 SEK | account balance | max bet allowed | |
|---|---|---|---|
| 2000 SEK | 1000 SEK | ||
| bet | 800 SEK | 1200 SEK | 200 SEK |
Please note that risk limits are enforced on all types of bets, including but not limited to Straight bets, Multiples, Specials and Teasers. Currently risk limits are offered for sports betting.
How do I set/change a risk limit?
You can set or change your risk limit at any time by contacting Customer Services to request an amount as well as a recurring period of daily, weekly or monthly (every 30 days). Please note that when you request an amount increase or a shorter recurring period, this request is subject to a cooling-off period of 72 hours. If you change your mind during the cooling-off, you may contact us to cancel your request. Otherwise, the new risk limit will replace the current risk limit once the cooling-off has elapsed. All other risk limit change requests take effect within 24 hours of your request being received by Customer Services. Should you wish to set a risk limit on your account, please send an email from your Registered Email Address to customerservice@pinnacle.se
How do I turn off my risk limit?
If you no longer wish to have a risk limit, you may submit a request to have it turned off by contacting Customer Services. Please note that your request is subject to a cooling-off period of 72 hours. If you change your mind during the cooling-off, you may contact us to cancel your request. Otherwise, the current risk limit will be revoked once the cooling-off has elapsed.
Loss Limit
Another way to restrict the amount you may spend on gambling over a particular period is to impose a limit on your net loss. With a loss limit in place, you may not place a bet for an amount which could possibly cause that limit to be exceeded. The outstanding amount you have remaining is shown on the bet slip. The net loss over a period is calculated as the amount bet (out) - amount returned (in) during that period. For example, when you set the loss limit at 1000 SEK per week and have already bet 800 SEK, the maximum amount you are still allowed to bet is 200 SEK. However, if you have 500 SEK returned to your account due to won bets, your net loss for that week stands at 300 SEK (800 SEK out - 500 SEK in). Therefore, the maximum amount you are still allowed to bet is 700 SEK (1000 SEK - 300 SEK), regardless of your account balance. See below example:
| weekly loss limit of 1000 SEK | net loss | account balance | max bet allowed | |
|---|---|---|---|---|
| 0 SEK | 2000 SEK | 1000 SEK | ||
| bet (out) | 800 SEK | 800 SEK | 1200 SEK | 200 SEK |
| funds returned (in) | 500 SEK | 300 SEK | 1700 SEK | 700 SEK |
Please note that loss limits are enforced on all types of bets, including but not limited to Straight bets, Multiples, Specials and Teasers.
How do I set/change a loss limit?
You can set or change your loss limit at any time by contacting Customer Services to request an amount as well as a recurring period of daily, weekly or monthly (every 30 days). Please note that when you request an amount increase or a shorter recurring period, this request is subject to a cooling-off period of 72 hours. If you change your mind during the cooling-off, you may contact us to cancel your request. Otherwise, the new loss limit will replace the current loss limit once the cooling-off has elapsed. All other loss limit change requests take effect within 24 hours of your request being received by Customer Services. Should you wish to set a loss limit on your account, please send an email from your Registered Email Address to customerservice@pinnacle.se.
How do I turn off my loss limit?
If you no longer wish to have a loss limit, you may submit a request to have it turned off by contacting Customer Services. Please note that your request is subject to a cooling-off period of 72 hours. If you change your mind during the cooling-off, you may contact us to cancel your request. Otherwise, the current loss limit will be revoked once the cooling-off has elapsed.
Self Exclusion
Need a break from gambling?
Should you need to take a break from gambling to prevent or control a possible gambling addiction, you can use our self-exclusion facility. If you've entered a self-exclusion agreement with us, your account will remain closed for the specified period and it will not be reactivated under any circumstances during that period. You may exclude yourself temporarily or permanently.
In addition to your self-exclusion agreement with us, we recommend that you also:
- register at the Swedish National Gaming Authority’s national Self-Suspension Register using the following url: National Self-Exclusion Register. You can also access this tool by clicking on the Spelpaus icon located at the top left corner of this screen. Once you are registered with Spelpaus you will be unable to open an account with us during your self-exclusion period;
- seek support and advice from a recognised problem gambling support agency;
- request self-exclusion with other gambling operators with whom you have an account;
- install software that blocks access to internet gambling websites;
- unlike/unfollow any social media accounts that are linked to us or other gambling operators.
How do I set a temporary self-exclusion?
If you want to temporarily close your account you can enter an exclusion agreement with us in the Responsible Gaming section in your account profile by selecting an exclusion period of 6 months, 1 year, 3 years or 5 years.
How do I shorten my temporary self-exclusion period?
You may NOT shorten your exclusion period.
How do I set a permanent self-exclusion?
If you want to permanently close your account you can enter an exclusion agreement with us in the Responsible Gaming section in your account profile by selecting "permanent" as the exclusion period. Reactivation of your account is not possible and you will not be allowed to sign up for a new account..
What happens after my self-exclusion period ends?
After the exclusion period has passed, we will notify you by email. Your account will be reopened once we have received your positive confirmation to do so.
What happens with pending bets and funds in my account?
We recommend you withdraw the funds in your account before you enter/request a self-exclusion agreement. If you have entered a temporary self-exclusion and you have pending bets, these will not be cancelled. Any winnings will be added to your account balance during the exclusion period and will become available after the temporary self-exclusion period is confirmed by you to be over and your account is reopened. Please contact Customer Services to arrange for the funds in your account to be returned to you. All our standard withdrawal rules apply.
Marketing material
We will take all reasonable steps to prevent any marketing material from being sent to you if you've entered a self-exclusion agreement with us. After you've reactivated your account, you may opt in to receive marketing material again.
Gamban
If you are looking to take a break from gambling online, consider installing Gamban. Gamban is an app that blocks all types of online gambling websites and apps on all personal devices. Gamban is easy to use and provides an effective barrier to online gambling. Gamban can be simply installed on Android, iOS, Mac, and Windows devices. Gamban works internationally and blocks over fifty thousand gambling websites and apps!
Deactivation
Should you wish to take a break from gambling even though you are not at risk of developing a gambling problem, then you can deactivate your account. Your account will remain closed for the specified period. You may deactivate your account temporarily or indefinitely.
If you do run the risk of developing a gambling problem, we advise you to close your account through self-exclusion instead.
How do I temporarily deactivate my account?
If you want to temporarily close your account you can deactivate it in the responsible gaming section in your account profile by selecting a deactivation period of 6 months, 1 year, 3 years or 5 years, and sharing with us the reason for deactivation.
What happens after my deactivation period ends?
After the deactivation period has passed, your account will be reopened automatically and we will notify you by email.
Your account will not open any earlier than by the end of the period you have requested it to be deactivated for.
If you have chosen to permanently deactivate your account, your account will remain permanently deactivated. Your account will not be reopened under any circumstances.
What happens with pending bets and funds in my account?
We recommend you withdraw the funds in your account before you deactivate it. If you have deactivated temporarily and you have pending bets, these will not be cancelled. Any winnings will be added to your account balance during the deactivation period. Please contact Customer Services to arrange for the funds in your account to be returned to you. All our standard withdrawal rules apply.
How do I permanently deactivate my account?
In order to permanently close your account, you must not have any pending bets nor any funds left in your account. Once your account has been settled, you can close it permanently, by deactivating it in the responsible gaming section in your account profile and selecting "permanent" as the deactivation period.
Sportsbook Reality Check
To help you keep track of the time you spend betting in Sportsbook, a reality check alert is displayed every 60 minutes. You must acknowledge the timer pop-up for it to be removed from the screen. It allows you to view how long you've been logged in and your total session stake, so that you can decide whether to continue playing or to exit.
Session Time Limit
If you would like to restrict the amount of time you spend logged in your account over a particular period, you can impose a time limit. With a time limit in place, you will be automatically logged out of your account when the limit is reached. For example, when you set a time limit of 15 hours per week and have already been logged in for 15 hours, you will be logged out and you will not be allowed to login again until the period resets. Please note that if you close your browser without logging out of your account your session will remain active and the time remaining will be reduced accordingly.
How do I set/change a time limit?
You can set or change your time limit at any time in the Responsible Gaming section in your account profile by entering the number of hours as well as a recurring period of daily, weekly or monthly (every 30 days). Please note that when you request an increase in number of hours or a shorter recurring period, this request is subject to a cooling-off period of 72 hours. If you change your mind during the cooling-off, you may cancel your request in the responsible gaming section in your account profile. Otherwise, the new time limit will replace the current time limit once the cooling-off has elapsed. All other time limit change requests take effect immediately.
How do I turn off my time limit?
If you do not wish to have a time limit, you may submit a request to have it turned off in the Responsible Gaming section in your account profile by selecting the "revoke limit" option. Please note that your request is subject to a cooling-off period of 72 hours. If you change your mind during the cooling-off, you may cancel your request in the responsible gaming section in your account profile. Otherwise, the current time limit will be revoked once the cooling-off has elapsed.